Preguntas Frecuentes
Where is my order?
You can track your order using the tracking number provided in your shipping confirmation email. If the tracking number doesn't work, please try again in a few hours. If the problem persists, please don't hesitate to contact us, and we will be happy to help.
How long will it take for my order to arrive?
The estimated delivery time for your region is X to Y business days. Please note that there may be delays due to [specific reasons, such as high demand periods or shipping restrictions]. We recommend checking the status of your order with the provided tracking number.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will try to make the change if your order has not yet been processed. However, if it has already been shipped, you will need to wait to receive it and then process a return following our return policy.
How do I know if my order has been confirmed?
After placing your order, you should have received a confirmation email to the provided email address. If you haven't received it, please check your spam folder or contact us to verify that the order has been registered correctly.